All the orders once placed successfully on our website/store https://www.teppichhomes.co/ can be cancelled within 24 hours of placing the order. You can follow the below-mentioned steps in order to cancel your order:
How can I cancel my order?
- You can cancel your Made to Order within 24 hours of placing the order. Please contact us via email at firstname.lastname@example.org the contact form on our website at https://www.teppichhomes.co/pages/contact to request a cancellation.
- Please note that all order cancellation requests are subject to our decision.
- The customer agrees not to dispute the decision made by Teppich Homes and accepts Teppich Homes’ decision regarding the cancellation.
- Exchange/Return will not be accepted if the customer does not like the material, pattern or colour of the product. Therefore, we request that the customer should go through the product description and have a look at all the pictures before ordering.
- All the products are made and handled by human hands involving various hand processes. There are bound to be variations in colour, finish and overall look, the colour you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
- 4 to 5 %colour difference depends on the screen resolution of the device used by the customer and the camera light, please don’t expect an exchange, or return for the same reason. We believe and do our best to display the colour of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
- Purchases made under any kind of special SALE or discount will be eligible for any kind of cancellation/exchange only if the product is found defective. In any case, other than mentioned earlier, no request for cancellation/exchange will be entertained. All the sale discounted brought with a coupon code and gift voucher purchases are non-returnable, non-refundable and non-exchangeable.